GP Surgery Website FAQ

A fully featured GP Surgery website with all the functions required for a practice to service patients.
Can I administer the website when working from home?

Yes – You can manage your website within the Practice, at home or wherever you have internet access.

How easy is the website to use?

The website is very user friendly and is very easy to navigate and manage. If you can operate a word processing program you can use the GenPra system to manage your practice website

What are your charges?

Cost is dependent on the subscription plan you choose. Please review our subscription plans for more information. After a 30 day free trial period we issue an invoice. Subsequent invoices follow on an annual basis for renewal of hosting services at our advertised prices.

Do I need to know programming or HTML to add content to my web pages?

GenPra enables you to manage your online practice for your patients. Editing options are intended for on-the-fly content editing (for example, editing a simple web page) and are in a simple to use WYSIWYG format, similar to a word processor.

Can I use my own web address? Or do I need to use wxyz.genpra.com?

For paid sites you can use your own web address or domain name. You can either redelegate your domain and use the GenPra DNS servers or we can set this up for you — it’s up to you. If you require GenPra to set up a domain name for you there is an additional fee of £20 per year.

Does your website reflect the needs of a GP Practice?

Yes. John is a practice manager with over 30 years experience in a GP practice environment. He ensures that our system will work within your current IT environment. You can be assured that GenPra has been fully benchmarked. The presentation and content of the website has proven an excellent platform for communication between the patient and the Practice.

We have an existing website is it easy to move to Genpra?

Yes, we can do this for you at no extra cost. You must however inform your current provider that you wish to terminate their services once you have moved to Genpra. If you have your own domain name (e.g. dranypractice.com) this can be redirected to your GenPra site and your patients will notice no interruption of service. If you do not have your own domain name you can use the free GenPra domain we allocate to you with the free trial (e.g. dranypractice.genpra.com) or we can set up your website with your choice of domain name – for an additional fee.

Can we cancel our Genpra website at any time?

Yes, as long as all invoices are up to date with payments, you may cancel a site and no further billing will occur. No payments can be refunded for sites that are cancelled.

Signup Today for FREE Trial GP Surgery Website

We will set up a fully functioning trial website for you to test completely free and without obligation for 30 days.